Frequently Asked
Questions

Q

What is Edamama Family Expo?

A

The Philippines’ biggest shopping and learning event for families is back as an even more engaging, memorable, and exciting on-ground event from August 26 to 28 2022 at the SMX Convention Center MOA

Q

How can I register? Is there an entrance fee?

A

Signing up is easy! Just tap here and register for free! You will receive an e-ticket through your registered email that you must present on the day.

Q

My kids are not vaccinated yet. Can they join the event?

A

Unvaccinated kids 12 years old and below maybe admitted to the event provided accompanied by a fully vaccinated adult.

Q

What are the participating brands?

A

Catch exclusive deals from over 100 brands including Pampers, Tiny Buds, J&J, Anko, Makuku, Unilove, Click <here> to see the complete list of participating brands

See Brands page for more information.

Q

What is the schedule of Expo?

A

Family Expo 2022 will run for three days, from August 26 to 28. Below are the time schedules per day:

August 26: 10AM - 9PM, Day 1 — Reimagine Play
Empowering child’s creativity through fun and educational playtimes

August 27: 10AM - 9PM, Day 2 — Recreate Routines

Exploring different layers of family fun in play and daily home habits

August 28: 10AM - 7PM, Day 3 — Reinvent Traditions

Encouraging your offsprings to freely express themselves at home

Q

Are there parking available around SMX?

A

There's a basement parking at SMX with a P50 charge for the first 3 hours and P10 for succeeding ones.

 

See Map for other parking areas.

Q

How to go to the venue?

A

Different public transportation going to SMX Mall of asia are available. For hassle free transportation, we recommend to travel via our partner Grab.

Q

Are play zones free? Who will be allowed inside?

A

Kids 10 years old and below are allowed inside play zones, and for free! Just be sure they are never left unattended and always have someone to look after them.

Q

Will eco bags be provided for shoppers?

A

We encourage everyone to bring your own bag. In case you can't, no worries! We have eco bags available at P2.00 each.

Q

Are foods and drinks allowed inside?

A

We discourage bringing foods and drinks inside the SMX. No worries though, for we have the Grub Hub where food and drink concessionaires are stationed.

Q

What payment methods are accepted in the checkout counters?

A

Form of payments: ***Installment payment is not available

  • Maya

  • Cash

  • Gcash

  • Grabpay

  • Wechat

  • Debit/credit cards
     

Q

How do I get the Goodie Bag?

A

Purchase a minimum of P5000 worth of items on a single receipt from August 26 to 28 and present your single-purchase receipt at the redemption area within the expo dates.

See Beanbag page for the mechanics.

Q

What is inside the Goodie Bag?

A

Assorted bath & body supplies, kids accessories, food & nutrition items and mama & baby essentials.

See Beanbag page for the mechanics.

Q

How do I proceed with item return/replacement during the Expo?

A

Items purchased during the expo are required to be inspected before checkout.

You may return the product within 30 days from the time the item is purchased/delivered, under any of these circumstances:

  • Product is damaged 

  • Product is defective

  • Size/color does not match item ordered

  • You would like to change the size/color

Items not allowed for exchange, refund and replacement are the following categories: breastfeeding, reproductive health, food & nutrition, and other items considered as intimates & for hygienic purposes

In the case that you want to exchange your item/s and it is covered by our return policy, please send us an email at customercare@edamama.ph